Cancellation & Modification Policy

At Hugilove, we understand that sometimes customers may need to cancel their orders. Whether it’s due to a change of mind or other reasons, we have a Cancellation Policy in place to make sure that our customers are satisfied with their shopping experience with us.

We offer a 12-hour cancellation and modification window for all orders. If you need to cancel or modify your order, please contact us at [email protected] as soon as possible. After that time, the order is locked for processing and can no longer be cancelled or modified.

Please send an email to [email protected] and provide your order number and your request. We’ll confirm once the modification or cancellation has been made.

If your cancellation is within the allowed time frame, you will receive a 100% refund with no fees. You can find more details on the refund process here.